Consumer Duty Statement

Our Commitment to You (Consumer Duty)

May 2026 version

At FleetUK.com Limited (trading as "Fleet UK" and "WavMob"), we are authorised and regulated by the Financial Conduct Authority (FCA) and are committed to delivering good outcomes for all our customers.

We follow the FCA's Consumer Duty principles, which means we aim to act in your best interests at all times.

We maintain and regularly review underlying fair value assessments, target market assessments, vulnerability procedures and outcome monitoring processes in support of these commitments.

What this means for you

1. Clear and understandable information

We aim to provide information that is:

  • clear
  • fair
  • not misleading

This includes explaining:

  • the key features of our vehicles, warranties and service plans
  • the total cost and how payments work
  • any risks, limitations or exclusions

If anything is unclear, we encourage you to ask us before proceeding.

2. Products and services that meet your needs

We design our products (including vehicle supply, warranties and service plans) to meet the needs of our customers.

We will:

  • explain who a product is suitable for
  • highlight if it may not be appropriate for your circumstances

Where we believe a product may not be suitable for your circumstances, we will explain this.

3. Fair value

We ensure that the price you pay represents fair value by considering:

  • the benefits you receive
  • the quality of the product or service
  • any limitations or exclusions

We do not design products to exploit customer misunderstandings or lack of knowledge.

4. Support throughout your journey

We provide support:

  • before you buy
  • during your agreement
  • after completion

You can contact us at any time if you:

  • have questions
  • need assistance
  • wish to make a complaint

5. Your rights are protected

Nothing in our terms and conditions affects your legal rights, including your rights under the Consumer Rights Act 2015.

6. If something goes wrong

If you are unhappy with any aspect of our service, we will:

  • take your complaint seriously
  • investigate it fairly
  • aim to resolve it promptly

If we cannot resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service or the Motor Ombudsman, further details of which are on our website and in your terms and conditions.

Contact details:

If you have any questions or concerns, please contact Customer Services at Fleet UK:

[email protected] for Contract Hire, Leasing and Used Vehicles

[email protected] for Wheelchair Accessible Vehicles

Or telephone us on 02392 245570