Initial Disclosure Document (IDD)

Version: May 2026

1. About Us

FleetUK.com Limited (trading as "Fleet UK" and "WavMob") is authorised and regulated by the Financial Conduct Authority ("FCA") as a credit broker.

We are not a lender.

Our FCA Firm Reference Number is: 682714

Registered Office:
7 Stratfield Park
Elettra Avenue
Waterlooville
Hampshire
PO7 7XN

Company Registration Number: 4018111

You can check our details on the FCA Register at:
https://register.fca.org.uk/

2. What We Do

We act as a credit broker, which means we can introduce you to lenders and leasing providers who may be able to offer finance or leasing products for your vehicle purchase.

We may also provide:

  • vehicle sourcing services;
  • contract hire and leasing arrangements;
  • regulated consumer finance introductions;
  • warranties and service plans; and
  • vehicle-related ancillary products.

We do not lend money ourselves and do not provide finance products in our own name.

3. Our Service

We provide information about finance and leasing products to help you make an informed decision.

We may:

  • explain the features of available products;
  • ask questions about your needs and circumstances;
  • narrow down suitable options; and
  • present products we believe may meet your requirements.

We do not provide financial advice or personal recommendations. You remain responsible for deciding whether a product is suitable for your needs and circumstances.

4. Consumer Duty Commitment

We are committed to delivering good outcomes for customers in line with the FCA's Consumer Duty.

This means we aim to:

  • provide information that is clear, fair and not misleading;
  • present products that are appropriate for their intended market;
  • ensure products and services offer fair value;
  • support customers throughout their relationship with us; and
  • take account of customers who may need additional support.

If at any stage something is unclear, please ask us for further explanation before proceeding.

5. Vulnerable Customers and Additional Support

We understand that some customers may need additional support due to personal circumstances, health conditions, financial difficulty, language barriers, disability, bereavement or other vulnerabilities.

If you require any additional assistance, please let us know.

We may be able to provide:

  • additional time and support;
  • alternative communication methods;
  • assistance involving a family member or representative;
  • adjusted processes where appropriate; and
  • additional explanations of products, risks and obligations.

Our aim is to ensure you fully understand the products and services you are considering.

6. Lenders and Finance Providers

We work with a panel of lenders and leasing providers.

We are not obliged to introduce you to every lender available in the market.

The lenders available to you may depend on:

  • your credit profile;
  • the type of vehicle;
  • the finance product requested;
  • underwriting criteria; and
  • commercial arrangements with lenders.

We may operate preferred lender or volume-based arrangements with certain lenders.

7. Commission and Fees

We are a commission and fee-based organisation.

We may charge a fee for certain services, including:

  • Business Contract Hire: £245 + VAT
  • Personal Contract Hire: £294 (including VAT)

Any applicable fees will be clearly explained to you before you proceed.

If you enter into a finance or leasing agreement through us, we may receive:

  • a fixed fee;
  • a fixed commission;
  • a percentage of the amount financed; and/or
  • payments linked to the lender, product type, or volume of business introduced.

The amount we receive may vary between lenders and products.

This may influence:

  • the products we present;
  • the order in which they are shown; and
  • the overall amount payable under your agreement.

We do not operate discretionary commission arrangements ("DCAs"), which were banned by the FCA in January 2021.

We may also operate preferred lender or volume-based commercial arrangements with certain lenders.

Any applicable fees payable by you will be clearly disclosed before you enter into an agreement.

8. Credit Searches and Information

If you apply for finance, lenders may:

  • carry out credit checks;
  • verify your identity;
  • use credit reference agencies; and
  • record searches on your credit file.

This may affect your credit rating.

You must ensure that all information you provide is accurate and complete.

9. Ownership of Vehicles Under Leasing Agreements

If you enter into:

  • Contract Hire;
  • Personal Contract Hire (PCH); or
  • certain leasing arrangements

you will not own the vehicle unless the agreement specifically provides otherwise.

At the end of the agreement:

  • the vehicle must usually be returned; and
  • additional charges may apply for excess mileage, damage or failure to maintain the vehicle in accordance with the agreement.

10. Warranties and Service Plans

Any warranty or service plan offered by us will be subject to separate terms and conditions.

You should read these carefully before purchase.

A service plan covers routine servicing and maintenance only and is not an insurance product.

A warranty provides limited cover only and does not cover all faults or repairs.

11. Complaints

If you are unhappy with our service, please contact us as soon as possible.

Email: [email protected] or [email protected]

Telephone: 02392 245570

We will:

  • investigate your complaint fairly;
  • keep you informed; and
  • aim to acknowledge complaints promptly and issue a final response within applicable timescales.

A copy of our Complaints Procedure is available here: https://fleetuk.com/complaints-procedure

12. Financial Ombudsman Service

If you are dissatisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service ("FOS").

The FOS is an independent dispute resolution service.

Website:
www.financial-ombudsman.org.uk

Telephone:
0800 023 4567

Address:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

13. Data Protection

We process personal data in accordance with our Privacy Policy, which is available on our website.

This explains:

  • how we collect and use your information;
  • who we share it with;
  • how long we keep it; and
  • your legal rights.

Telephone calls may be monitored or recorded for:

  • training;
  • compliance;
  • fraud prevention; and
  • quality assurance purposes.

14. Financial Services Compensation Scheme (FSCS)

We do not generally participate in the Financial Services Compensation Scheme in relation to credit broking activities.

Further information is available from:

www.fscs.org.uk

15. Important Information

Please ensure you:

  • read all agreements carefully;
  • understand your obligations;
  • consider affordability and suitability; and
  • ask questions if anything is unclear.

You should not proceed with any agreement unless you are satisfied that it is appropriate for your needs and circumstances.